Frequently Asked Questions
What exactly does the database I will receive include?
Each database contains the company name, sector, name and position of the decision-maker, verified professional email, LinkedIn profile, corporate phone number, and in many cases, the personal phone number.
How do I know that the information is real and up-to-date?
At Invoka, we guarantee a bounce rate of less than 5%. If, when using your database, you find that this percentage is exceeded, simply reply to the Invoka email from which you received the database, and we will replace the invalid contacts with new leads at no additional cost.
In what format will I receive my database?
You will receive your portfolio in Excel format, ready to filter, sort and start prospecting immediately.
How long does it take for my base to be delivered?
Your personalized wallet will be ready and in your email 24 hours after your purchase.
Can I request a specific base for my industry or type of client?
Yes. After selecting the volume of leads you wish to receive, you will see a drop-down menu where you can select the industry you belong to.
What is the difference between a one-time purchase and a membership?
The one-time purchase (One Shot) is ideal if you need a one-off base.
Membership allows you to receive new databases every month with exclusive discounts and keep your pipeline active all year round.
Can I change the industry if I've already selected a membership?
Yes. It is essential that you send us an email requesting the change of sector 10 business days before the next payment is due, and we will respond with the steps to follow to achieve it.
What if I have doubts after receiving my foundation?
Our team will guide you through the entire process. You can contact us directly through our LinkedIn page or by email to resolve any questions or receive guidance on how to make the most of your portfolio.
How can I use this database without violating data regulations?
All the information we provide comes from public and professional sources (such as LinkedIn and company websites). We comply with applicable privacy regulations and best practices for B2B communication.
Can I cancel my membership at any time?
Yes. Just make sure to do it before the next payment is due.
Can I request a refund?
We do not offer refunds. However, if your database has a bounce rate exceeding 5%, we will replace invalid leads. For memberships, you can cancel at any time through your bank account or by contacting us directly.